The customer service at Bliss spa is absolutely dreadful. Traveling from out of town, my wife and a friend attempted to book a massage together. In the midst of the booking process, my wife's friend noticed that she had an allergy to the products used. The website recommended that she not book a massage, and she did not. My wife, however, completed the booking, only to later learn of this issue. The massage was booked late on a Saturday evening for a Sunday evening appointment. First thing Sunday morning, my wife tried to cancel the massage. She did not feel comfortable traveling by herself in a strange city. The staff was completely unsympathetic and refused to offer any accommodation. The spa did not suffer any loss. This was not an appointment that was booked months prior, precluding others from booking the slot. It is quite clear that Bliss spa in Boston, and particularly, Flavia, the manager, do not care about the comfort or well being of their customers. Instead, they only care about profits, regardless of the customer experience. It remains to be seen if the corporate managers at Bliss are equally callous.

I am a huge fan of Bliss NYC and this Boston location is terrific. I was pleasantly surprised and blown away with the specific touches. Great service and mellow location.I would recommend Bliss anytime for relaxation.