To my surprise The Met Retail & Day Spa lacks customer service appreciation. The owners care more about the outer & inner shell of the place and not what really matters to the clients. Customer Service lacks in making the client feel appreciated & welcomed, their lack of proficiency between treatments is awful time management scheduling skills, over-all manners, feeling appreciated for the expensive services paid. Improvement is needed in these areas for the clients to feel at ease, comfortable, not waiting between 45-65 minutes between treatments, computer skills are also lacking in knowing their own software program. The retail store lacks customer appreciation, as well. Their personalities are just ‘blah’ and the clients are offended ignored due to their chatting among themselves. It is obvious whoever does the interviewing and hiring lacks in hiring retail people with charisma. The hair stylists are great, but don’t have the necessary tools handy to perform their work of art. In my opinion when you pay high price dollars you expect the best and not for the stylist to go around hunting for products because they are shared and not that each stylist has his/her own inventory of products readily available. I personally will not return after spending almost $600 for services and waiting 45 minute average between treatments. Definite improvement is needed! Owners need a wake-up call.

Wow!! Just experienced AMAZING customer service! Today my mom got to use her bday gift of a spa day at The Met. I scheduled a mani/pedi for myself the same time as her's (because what else is a daughter to do?!). I arrived a bit early and since my mom finished her facial early we were able to sit and chat a bit. Betsy was amazing, making sure we had mimosas and little things to snack on. My tech was running a bit behind so my mom started without me. A bit disappointing, since we didn't get to sit next to each other at all during our time, but not the end of the world by any means. So the GM of the Met just called me because she heard something didn't go according to plan and wanted to make sure I was happy (I literally left 3 hours ago). I explained it really wasn't a big deal at all and told her how happy I was with Betsy. She put a note that the next time I go, I will have a free paraffin wax with my mani/pedi. HOLY COW! I am so touched at her attention to detail and wanting to make things right. It's really good to know good customer service still exists. Talk about a complete opposite from Spa Hollywood who told me it was MY fault for my hair falling out an hour after their stylist finished since it was "humid" that night (December) and I went to someone who "had never worked with your hair before." If you ever need a good spa/salon, skip Spa Hollywood and go directly to the Met!!

However now want to share my disappointment with The Met spa on Saint Armand's. 1st do have to share that I was using gift certificate that my husband gave me about 2 years ago & I called to confirm last year & again before I booked for my B-day services and was told they do not expire. I enjoyed the "getaway package" purchased by my sweetie, which also included gratuity. However, I was went to check out, was informed that the cost of the package was now quite a bit more! Needless to say, all the lovely pleasure now went to raising my blood pressure. I feel I should have been told when I booked that my older gift certificate would now be worth less & prepared to pay the difference. I might have chosen a different array of services. After disputing and front lady going to back to check, was told that they would honor the service package, but not the added gratuity. Knowing that those do did my services should not be penalized by this development, went ahead & gave them my credit card for $50+ to cover this. Very disappointed and will NOT be going back there again. Although a shame as the service people were very nice & good.

I just took a tour of the Met Salon and it is beautiful! Great ambiance and professional staff. Julan Rios gave a tour of the spa and Denise Hendez was very helpful demonstrating The Met's make up line. Definitely worth a visit!

I can't think of any other spa I would rather spend my time (and money) at other than The Met! We fly from all over the US and British Columbia to see William in the salon and to enjoy the many services offered in the spa! Erica and the other men and women at the front counter welcome you with warmth and sincerity. The products are amazing and the staff are very knowledgable about them all. The spa chocolates are to die for!! It is a true Etopia!