I have been going to Kimberly's for many years, mostly for facials, manicures and pedicures. I have been very satisfied with those services. I have had a few massages there over the years as well, but I now go to a massage therapist elsewhere, primarily because the Kimberly's massages, while nice, are more of a "fluff and buff" instead of the deeper work I need at this age. In reading the other posts, I'm most surprised by the poor comments about the customer service. I genuinely like the customer service --- they are always nice and friendly with me. Occasionally, a new customer service person is being trained and it's a little frustrating, but that can happen in any business. I agree with another review that it seems awfully suspicious that a number of the "negative" reviews always put in a plug for Complexions. I'm sure Complexions can generate enough business without having to tear down another local competitor. Right?

Services are less than stellar and very below expectations for a place that claims to be top notch. Customer Service is complete joke! My husband bought me a $200 gift certificate a little over a year ago but when he gave me the bag it was empty (no certificate). Had to fight for over 4 mths to get a credit of some sort (even brought in a copy of the credit card bill)..owner would not even give me or my husband the time of day. I did finally get a $75 massage and was told the remaining amount would be on my account to use another time...just called and they closed out my account completely!! Claimed there were no notes at all of the previous issue and they couldn't help me! Do not go here! Highly recommend Complexions...they even have a steam and relaxation room included with your service!!

We recently visited for my daughter's birthday and were so excited ..but .. that excitement was quickly turned into disappointment !! .. The 2 women at the desk were not at all friendly or welcoming! Really???. why work there then ?? . . No smiles , no interaction at all ... just plain old stuck up and very condescending ..it carried thru till checkout.. we were so unhappy when we saw that they were still there and we had to deal with them again! ..it really ruined our whole day...It is such a shame for a beautiful place to be ruined by truly ugly personalities at your front desk ... we will unfortunately not be back ...

I agree with the others, the people at the desk are extremely rude and not customer oriented. I had my hair done for a wedding and the first thing my girl said to me was "Did you wash your hair, (of course I took a shower before I left) don't you know your hair has to be dirty in order to do anything with 'this'"!? For spending that much money and keeping the employees employed you should be treated like a princess for the hour/day and not like a peasant from the medieval times.

I will never frequent this business again after a friends experience of trying to book a wedding appt and having a terrible experience with them charging credit card and issuing gift cards very early, after being told that they would NOT do this. When she has tried to speak with someone there, all staff have been extremely rude and unhelpful and Kimberly herself will not even call her back to address the issue. In my opinion, very poor customer service!!!!!!!!!!!!!!!!!! I plan on passing along this information to all my friends. will NEVER go to Kimberly's