We recently visited Kumarakom Lake Resort as a part of our Kerala trip , and we are really sorry to express our concerns regarding your food-services during our stay. We felt that your Diner- Service a Ettukettu was less than mediocre for a 5 star resort like yours, would like to share the details and ask for explanation from you before we put this on trip advisor and other travel websites. It started with evening dinner service at Ettukettu our package included breakfast and dinner , when we ordered al-a-carte for dinner your servers tried to refuse to serve... they blatantly fought with us on dinner table to go for buffet .. let me add that no-where it was mentioned to us that buffet was compulsory for dinner .. very Cheap-unfortunate experience for a 5 star resort like you. Having fought with 3 servers we finally convinced them to serve al-a-carte menu (by this time dinner mood was already killed ) our misfortunes continued as they served starters were different than what we ordered , our misery had special garnish as none of the starters were served with any sauces ..go figure !! . Your service was so slow that when we ordered dessert and coffee to finish our meal, we waited for 25 mins for south Indian coffee ..finally we walked away from the restaurant without drinking it ... thus ending our misery laden evening. We simply don't know why your service was like that to us.. is it a chronic problem? or just to Indians it or did we not look posh NRI's enough ? We were extremely disappointed not to see any Kerala food in buffet ( full of paneer etc or spaghetti,boiled veg , salads ) primarily focused towards your European customers, very disappointing . We paid just equal to what others paid, and this is what service we deserved ?? Learn something from The Spice Tree Munnar. Thanks and Regards

Beautiful location, rich ethnic landscape and ancient kerala architecture add to the unique experience at Kumarakom lake resort. Open to sky showers and meandering pool are tastefully designed. The only hiccup was the service and attitude. Bit overly priced and service was not upto expectations.

The best hotel I have stayed in. Really enjoyed the meandering pool cottage and the activities. Excellent seafood.

Awesome experience.. Once in a life time opportunity... Should try to visit..

Best experience on a houseboat as of yet, awesome food(esp traditional Kerala food), I would recommend the naadan meen curry(seer fish) to fish lovers,Really helpful staff and courteous staff, do try their houseboat service, Its phenomenal.