I had my hair cut and styled at the True Essence Salon & Spa on Powers Rd. on January 8,2015 and it was one of the worse cuts I have ever had. I am am still trying to work with it, but you can't put hair back when it's chopped off. I have always had pretty hair and sought out an Aveda salon. However in this case, it didn't work out to my advantage. I have to live with an ugly hair cut until it either grows out or find someone who can really fix it. I am very unhappy with this hair cut!

I have had my hair cut twice here so far and each time it is an amazing experience. The shop owner is very personable, and the stylist did a great job both times! The receptionist was cheery and helpful. Thanks True Essence Salon and Spa!

I made an appointment at the True Essence Salon for a “base break”. The appointment resulted in golden/orange roots that the stylist spent a long time trying to correct with a toner. The stylist told me that I can call and come back if I still feel like my roots are too orange. During check out it turned out I was given a color touch up service which is different then a base break. When I left the salon and saw my hair in daylight and later in my bathroom light I was very unhappy with how it looked. My roots looked orange in contrast with the rest of my neutral highlighted blonde hair. It looked cheap. I even received negative comments at my work. I called the salon and spoke with the manager. After explaining what happened she booked an appointment for me with an experienced stylist and told me that the corrective procedure may require more time then a base break normally would and that this will be free of charge. When I came in the stylist told me that this will not be free of charge. I asked to speak with the manager. This time the owner came out, not the salon manager I spoke with. I explained yet again what happened. Even though she seemed to understand what happened she told me that since the correction is more time consuming then just a “base break” I would have to pay to get my hair fixed. I tried several times to reason with her but she told me to leave her salon. You shouldn’t charge someone to fix what you screwed up in the first place!

I happened to be in the salon when Olive A was there. She portrays herself as an unhappy client trying to find a good resolution. This was far from the truth. She was very aggressive, angry and totally out of control. When she threatened Maytee with bodily hard, Maytee suggested that she leave. If you read the rest of the reviews, you will find an over all positive response from the other reviewers.

Each time I get my hair colored and styled at True Essence - I get compliments from my friends and co-workers. Maytee is especially innovative and is always on the lookout for the best products and hair care procedures for my own head of hair. I highly recommend Maytee and her staff at True Essence to anyone who is looking for that personal touch when it comes to hair care.