Overall, the gym is pretty nice. The precor machines out in the general aerobics room seem to break down a lot & probably need to be replaced along with more added. The women's locker room has issues. It seems the maintenance of the locker room is taking a back burner to the addition of new equipment, etc. Today, 2/28, there was no soap in all five of the sinks. A lady was at the gym Friday evening at 6 pm and there was no soap. (Soap in bathrooms?? Pretty basic health issue) The receptionist said she didn't have a key to the supplies; that her supervisor, who came in at 9 would have access to the supplies. I talked with him also. He said a cleaning service is used, but the key is not available to the front desk staff. I suggested that IMF could buy some pump soap and make that available if the regular dispensers run out. Additionally, a lock on the 4th restroom has been broken for over 3 weeks. I've notified a number of IMF staff over this time period, but it hasn't been fixed. A plug by the back sinks has also been out of commission for about 4 weeks.

I have been going to in motion gym for more than 10 years. It needs a renovation. There are at least 1-2 equipment that is broken every week. Also, they need to motivate people to rerack their weights. A 45 minutes workout takes more than 1 hour because you spend too much time chasing around the weights.

I had a year membership that I just let expire in November. I have to agree with some of the other reviews that said the staff is very unfriendly. Never a greeting or even look me in the eye. I never felt welcomed and never saw a trainer available to ask a question or show how to use a machine or tell me if I was doing something right or not. The trainer I did have was more afraid of her (the club?) being responsible if I got hurt so I learned nothing from her. The afternoon aquatics teacher is sooo boring but the early instructor was great! the hour just flew by. Wish I could be available for the morning classes. The yoga classes and studio are wonderful. Better than wonderful. Wish the Zumba wasnt so "hip-hop". Bad for my knees, but tremendous fun and energitic and student focused instructors. I called to get another private trainer and was told I had to call the head trainer, but he never got back to me. Found the club to be very clean. Do wish there werent so many costs for extra classes. Maybe I'll cross my fingers and give it another try as my aging body really needs professional attention and guidance.

I pay a premium so that my family can have a membership here. The gym itself is fine (nothing amazing) but the service and the way they treat members is appalling. You want to swim in the lap pool? You'd better be at least 14 years old -- and KEEP MOVING AT ALL TIMES!!! (Apparently, sometime in the distant past, a group of 13 year olds caused problems in the lap pool; so, obviously the only solution is to punish ALL under-14-year-olds and their families, even though you pay the same price no matter the age.) They do have a "resort pool" (shaped like a kidney bean and about the same size), but you have to be willing to put up with kids bouncing off of you. (You do get the added bonus of the special additive they put in the water, which comes out of the bladders of all the kids who splash around there... I wonder if they charge extra for that?) They also have another pool, perfect for families; oh, that one is reserved for swimming lessons, even in the off-season when there aren't any lessons given, so tough luck. Did you forget your card to check in? Well, that's too bad; no matter the fact you PAY OUT THE NOSE to have the honor of using the gym AND THEY HAVE YOUR PICTURE ON FILE, they will no longer let you in. That's right, their valued customers will get turned away at the door. (Again, in the recent past they used to let you just sign in, but again apparently some people abused this courtesy; so, of course the solution is to treat all of their paying customers who forget their cards like dirt.) And the counter people look at you when you walk in like they're doing you a favor, and you're inconveniencing them by making them pause in the middle of their personal conversations. It is amazing the way they treat families here (and most certainly not in a good way.) I don't know if their staff just isn't trained to give good customer service, or if they ARE actually trained to look at their gym members like they're lesser people (although the fact that their policies are very anti-member makes me suspect the latter). I know the solution would be to change gyms, but this gym is right down the street, and that convenience is the only thing that actually gets my lazy butt to the gym. So, I just take it with a smile, and complain about it later.

Beautiful environment, nice staff, spacious, and squeaky clean. I love it.