I recently stayed there for an event at Laguna Seca. The last evening I placed my prized AMG racing helmet in the trunk while leaving my car at the valet. The next morning I had the bell hop put my bags in my trunk only to discover that the helmet was stolen when I took my bags out once I got home. The parking contractor and the hotel denied any liability although the AMG driving academy offered to replace the helmet for free. AMG gets it. The InterContinental has no clue how to address situations like this. I will not be staying at any of their properties going forward.

Lovely hotel! Great location right on the water and the cannery row. The hotel is very new and modern, nice contemporary decor. Large fitness room with new machines with built in TV. There's a small long but narrow lap pool, well designed. Some of the rooms have full ocean view. Valet parking or self parking $23 per day.

It was over priced for the facilities and services provided. There were a shortage of washcloths. 2 wash clothes for 4 guests. 1 soap. The room was offered to be cleaned at 4:50 on one of the days. This seems late. The hot tub was not hot. The service was slow. It was lack luster, despite the promising pics online. I was not impressed.

Wonderful friendly staff and great service. Very professional. Easy walking distance to all the shops and restaurants. Classy and clean. My wife and I enjoyed our stay there and would definitely recommend and go there again.

Understated elegance was the first thing that came to mind as soon as I walked in the lobby and also the room. The room was spacious and nicely appointed. Super clean. Very comfortable beds. And as everybody else has commented, the location can't be beat: right by the ocean, on Cannery, next to the aquarium. We elected to book the package that came with parking and therefore the valet parking was not as pricey. Do check it out and see whether they offer a similar deal when you book.