Vail Marriott Mountain Resort
Reviews
I cannot say enough good things about Marriott at Vail. It has everything you need at your fingertips, even filtered water dispensers for bottles on every floor and lobby. It is clean, convenient and the food is great to boot. I highly recommend this hotel for every stay in vail. I cannot wait to return!!
The hotel gets 5 stars for décor, but then it goes downhill from there. We checked in at 1PM were told room is not ready. Got a call 30 min later that the room was ready, but oops, it was a mistake. They called the wrong person. At 5PM we were tired of waiting and had spent $70 in drinks and appetizers in the lobby, so my husband checked at the desk. They said our room was ready and they did not know why we were not called. We were then told that we are not in room 590 as was originally put on our documents, we were now in room 130. In route to the room, they gave us a welcome card that gives us a free drink in the lobby. Thanks but we would have appreciated more at 1PM, not 6:00 PM. Fortunately, my husband was smart and picked his and the kids ski gear out of our bags in the lobby and spent part of the day skiing, but my day of reading and relaxing in the room was for not. They temporarily lost our boot bags at one point, and on day two they temporarily lost my skis. I guess because I didn't ski with the rest of the family on day one. The food is excellent and the employees are really nice. But the management of this hotel is really poor. Other people were having a similar problem as us. The lobby lounge was packed. I believe a hotel that accommodates skiers that come in for 2-3 day long weekend trips cannot have problems like this. Their customers can't afford to loose a day of their vacation due to management problems.
Adequate hotel but beware a hidden valet charge because they give you no other option. Its either pay that or find somewhere else to park which probably won't be free. If I am paying $100+ for a night is it too much to ask to be able to park my car for free?
Worst hotel experience I have ever had. The people in the next room were partying throughout the night. I don't mean just laughing and having a good time. They were getting super drunk, playing bear pong like they were in the super bowl. I had to call security multiple times and each time the lady who answered was rude and the security guy did pretty much nothing. Finally at 2 am, I called and asked if there was possibly another room for me to sleep in and they said the hotel was completely booked, which I am sure was not true. I am appalled at the way the situation was handled by the hotel staff. I would recommend you stay at a hotel you can actually sleep at with a more courteous staff.
The hotel is beautiful and our upgraded suite was lovely - a bit small, but lovely. It was nice of them to leave us booties to wear to the pool, along with a Vail Resorts reusable bag and a bottle of water. However, we noticed that the bottle of water was distributed from Dallas Municipal water sources (????) So apparently Vail is cutting corners where possible. The pool was well enjoyed, but it was also rather dated looking. Food was good, and incredibly overpriced. But hey... its Vail.