Barnsley Gardens
Reviews
One of the worst customer service experiences I have ever had. My fiancé and I contacted Barnsley about having our wedding there. Throughout our emails we stated we were looking for April 2016 wedding dates, and Barnsley sent us the information they had available and pricing for 2015. April was a non-peak month and that's what we wanted. After deciding to drive 2 hours to visit, and leaving excited about finding a nice venue, we had a few questions before we confirmed. We sent our contact at Barnsley our questions, and exchanged a few more emails. Next thing we know, she sends us the 2016 packages, making April a peak month and the price increased about $8,000. Considering during all of our emails and conversation during our visit, Barnsley was well informed that we wanted April 2016, and they even stated that 2016 packages were not even approved yet. They were perfectly fine selling us on the 2015 information. After looking at the new "2016" package they sent after knowing we wanted 2015, the ONLY thing changed was April moving to a peak month. EVERYthing else was exactly the same. After telling them that they were very misleading and that it was a shock to us after all our conversations, their response was, "Maybe we aren't the right fit for your wedding." Terrible service, professionalism, and experience.
A quick drive but a world away. My husband and I love to spend anniversaries and special times here (with Fairy Godmother) when we need a get away. Once you step out of the car until you are back on 75 you really do feel far away from all the "noise" of our everyday lives. If you have never been, it's time to go. Wonderful food, atmosphere, spa, trap shooting, golf and more. Everything you need for a magical weekend.
This was once my favorite place for a special meal; not anymore. The filet came on a naked plate with an al a carte side ($3.00) of runny macaroni and cheese the size of a deck of cards (if that), The 6 oz filet was very good but the presentation was horrid - not even a sprig of parsley on the plate. The service was good. The bathrooms were littered with tissues. I was very disappointed. They need to update (or at least starch) their servers' attire. The $9.00 salad was a wedge of iceburg with , I must admit, an exceptional dressing. I am sorry it is not as it was 2 years ago.
I made a reservation for New Year's Eve, my cc was charged and I received a confirmation email but was informed upon arrival that my reservation "must have been changed". Conversations with the front desk manager and reservations manager were fruitless. I was turned away, the explanation received was a lame "I don't know what happened". A much anticipated return phone call from the general manager has still not occurred.
I went there for my 50th birthday. It was overwhelming. The food was out of this world. I will be back. My parents surprised me with this and i can't say enough about it. You need to go at least once and you will go back. Its worth the drive.