A lovely building and the walking trails are very nice. The level of professionalism is sadly lacking. The front desk person was not friendly or hospitable and the lounge staff was completely unprofessional. The room was cramped and dirty - lots of dust and very old pillows. For $193 after taxes we will stay somewhere else next time.

Beautiful building in great settings - that's the positive. The room was small and cramped without amenities such a fridge or table to sit at for breakfast in the room. Bathroom was not as clean as it should be. Though they have a restaurant in the hotel for all meals, there were no menus available and we had to go online to find out what's for breakfast. No room service! Noisy hallways but no sound from neighboring rooms. For a one night stay, you'll get more bang for your buck at a conventional road Motel (We paid $ 107 for an 8 hour night here which was a special corporate rate according to the hotel). I am an international hospitality consultant feeling sad when great business opportunities are missed. Perhaps it could be a great place for a longer stay if the guest are more accommodated with amenities such as menus in room, room service, help with luggage, and a space where 2 people can sit together in the room. Unfortunately, we didn't have much time to enjoy the beautiful park like settings.

Made reservations 2 months in advance and did not get the rooms requested. I was told I would be able to switch my rooms for a fee; one of the rooms did not have a working shower, leaked from the ceiling; won't even mention the dining room. Poor overpriced food. For a hotel this size it is just to bad that that it is run so poorly. The front desk is staffed with young people with no customer service skills.

its wonderfull n the staff here is great

Went for 3 nights over Thanksgiving. Why they got only 3 stars: 1) the first fire alarm (4 PM, grabbed coats and evacuated, false alarm), 2) the second fire alarm (2 AM, false alarm, front desk told me it was probably a false alarm but they would sound the alarm again if it was a real fire ... no, really), 3) the third fire alarm (after 2 AM but before dawn, I was bleary eyed - another false alarm), 4) the fourth fire alarm (6:57 AM the next day - no sleeping in for us - yet another false alarm), 5) nice pool/sauna/hot tub but the room was just okay (smallish overall and mildew in bathroom). Ate twice at the Timber Dining room. Thanksgiving buffet was good overall but the turkey was dry and the rest of the entree line was average (kudos for the appetizer/salads/desserts tho). Friday buffet was good but one piece of carrot cake completely dried out. Asked for compensation for lost sleep, got a paltry $50 discount for one night ($119 a night rate). Came home to catch up on our sleep.