I stayed at this hotel and enjoyed it, but I expected a little more. The location is great, very central in Old Town. Easy transportation. The breakfast is delicious as well. Our room was very small and the housekeeping did not replenish our amenities (like tissues and toilet paper). So that was bothersome. The customer service was great though.

I stayed in this hotel for a duration of 4 nights when on business in Istanbul. We booked one of the meeting rooms for a meeting with our Client. The room was 45 Euros + Tax for each attendee which is very expensive. However the price included a lunch on the 5th floor where the hotel’s restaurant is (we later found out about this). The information related to lunch (where and when it was served) was not properly communicated to us by the hotel staff. We ended up paying full fee but missed the lunch. After the incident, I wrote a complaint letter to Hilton complaint department, which was forwarded to Istanbul hotel management for response, but there was unprofessionalism and lack of skills on handling customer complaints in the response. It’s a shame as it looked like a nice hotel when browsing on the internet. Overall, my personal experience with this hotel is dissatisfaction of the substandard level of service and my subsequent frustration around handling customer complaints.

Didn't know how to rate this hotel.. Location was great, close to the main sites, 5 mins to the bazaar, and 20mins to the blue mosque. Rooms were good but a bit tight, and a little nosiy if u get the rooms on the street side, nothing to unbearable tho. The staff were a mix, some friendly others were... well not rude or anything just .. Indifferent.

Stop. I don't understand how this hotel is rated 5 stars, it is definitely not. The rooms are very small, felt like a prison cell and you can't wait to get out. This is the truth. If you are alone it may be fine, but if you are two... it is impossible to open your luggage! The bed is 2 feet from the wall in front of you. No kidding. The staff showed me 3 other rooms all the same. The breakfast was awful, bland. The lights are all dimmed throughout, very gloomy and depressing. Not a happy hotel. We stayed at the Grand Hyatt in Teksim which was 5 stars and double the size of this room with impeccable food and service. At $244/night, you can find much better. We were to stay 5 nights but left.

The hotel is quite nice. Rooms are well equipped. Lack of free internet is a disadvantage. The hotel restaurant is good, however I don't recommend ordering pizza there, as in my view it is far from what a pizza should be.