Great massage and facial. Atmosphere is very relaxing...love the place so far!

Love this location! My massage & facial were both fabulous! Can't wait to go back! Everyone that works there is great!

Have been a member at the Longwood location for a few months and every massage and facial I have had has been AMAZING! The therapists genuinely care about areas of concern and really help get the knots out, and the ladies that do the facials have the best touch and are so relaxing! (but they also actually fix your skin!!!) The front desk staff are always so nice and accomadating, and the hours they are open can work with anyone's schedules!! Definitely look into the membership!!

Tried the hot stone massage and it was AMAZING! I can't wait to go back! Everyone there was extremely nice and very helpful. Definitely reccomend!

Run. Don't walk. This location has become the massage equivalent of a Great Clips for Hair, married to the membership policies of that gym you wish you never signed up for. I started going to Hand and Stone a year and a half ago, and for the first eight months or so, it was a good experience. I paid for a monthly membership, as did my wife. We were specific that our reason to do so was for deep tissue (not relaxation) massages, particularly to help as we got ready for our first marathon. Over the past eight or nine months, something has changed, and it is not for the better. 1) Massage therapists kept quitting at an extremely high turnover rate. We kept going because Rashad, the therapist that my wife has been scheduling with, has been incredible. My experience has been quite different. I get a voicemail every month to let me know that my scheduled therapist has left. Many of them have been good therapists, but they are burning through them so quickly that they have trouble keeping them two months in a row. 2) I expressed my concerns very professionally but candidly to what I believe was one of their managers about three months ago on the phone. In response, they assured me that they understood why I was frustrated and scheduled me with a massage therapist that had just joined them, got good feedback from customers, and was expected to stay around for a while. She lasted two months before leaving. Those months were the only two massages in a row during the past 8-9 months where I had the same therapist stick around that long before quitting. 3) The therapist mentioned above just left this past month. Two hours ago, I went in to Hand and Stone to give them one more try and the benefit of the doubt. The new therapist informed me (once back in the massage room) that they were going to charge me an additional $10 surcharge on top of my membership this time if I wanted a deep tissue massage because they just changed their pricing structure. I explained my concerns to her, along with why we we signed up for a membership, and declined to pay extra. She said that she could do a "firm" massage, but not deep tissue unless I paid the extra fee. The "firm" massage was a very weak relaxation massage. Strangely, I wasn't feeling very relaxed by their customer service by this point. 4) I went out to the cashier desk after the massage to cancel my membership, letting them know that my wife would make her own decisions about whether to keep her membership since Rashad was great and has been around a while. I was unhappy but professional in expressing my reasons for canceling. I did not receive an apology, only a statement that they would be billing my credit card for one more massage in a month. When I disputed this, the manager on duty informed me that, "No. We WILL be charging you again. It's in your contract that you have to give us 30 days." With that, my wife canceled her membership as well. We are both scheduled for one final massage with Rashad now since we will have already been forced into paying for it. We will leave him a good tip and thank him for being an all-around decent person and rising above the service level being set by this location's management. The therapist turnover rate and final customer service experience tell me everything I need to know about how this store is managed. They have had some very good therapists come through over the past nine months, but they can't keep them. I actually feel sorry for the people who work there. As a regular customer, I should never have been put in a position to come to that conclusion, much less to have it confirmed by repeat experience over an extended period of time after expressing these concerns professionally to their management.