July 11, 2014 Just got back from Miami tonite. I went to this hotel for four days and three days. The hotel was very nice and of course, the hotel rooms needs improvement regarding some mold and plaster problems. Yes, air conditioned was loud and I turned it off, it automatically turns on. The food was good and very expensive, please check out there website. One thing I was upset about is that I expected my hotel reservations was paid in full. Find out that I had to pay upfront, it was $100.00 a night, how disappointing. The amentites like:swimming pool, fitness center and spa charges $25.00 a day. I believe that they should make one time fee for all amenities. Will I go back there? Maybe not. If you don't drive, don't make reservation here unless you come with someone who knows how to drive... Ms. Thomas-New York City

Lazaro was wonderful, he made the stay an awesome memory.

I had a high expectation of this hotel when I booked it online since it's website the pictures are good looking and it locates on a separate island. It's not cheap at all, I paid $126.75 for a double room plus 13% tax (7% State, 6% Occupancy)and they charged me $24 / night Valet Parking Charge (mandatory),$12.68 resort fee,total $181.56 (one night only,thank god I didn't stay there long) I guess the hotel is old,the paint on wall no matter inside the room or washroom (which is the terrible part) is very old and dirty feeling. The reception only gave me one room card and never mentioned how to use the wifi,we need to go back to front desk to ASK for a 2nd room card and ask how to use wifi, which all these even at the 2-3 star hotel will already automatically provided to me. The (AC) fan inside the room is very loud even adjusted to the lowest... The women's steamroom was out of order. Doesn't worth the price I paid. So please don't go there unless you really want to go to grove isle. Doesn't worth the price I paid at all.

The staff is amazing.. Since I called I got a great price and a free upgrade. For the ambience I was expecting close to $300 a night. Instead I got my room for 190 after taxes. They have made my home away from home very enjoyable and that is just the first night.

I was planning a surprise for my mother and made reservations for a massage followed by brunch. Upon arrival I was informed that I did not have a reservation. My credit card information was most certainly there in the computer but the employee that I spoke with never booked the reservation. I don't know where the manager was on this holiday, but we heard nothing during the two hour wait we had before we could be seated for brunch. While we ere eating, the manager (who could not be bothered to speak to us directly) sent a girl out to let us know they could "fit her in" after lunch. We declined since we had somewhere else to go and told the girl that he had all of our contact information and to please contact us. I have heard nothing from him. Also, don't bother with the brunch. For the same exact price, the Biltmore is one thousand times better in every respect.