I was very disappointed in my entire experience at Dermistique and the lack of respect for my time. I booked a 60 min facial over the phone and was called right back saying that time wouldn't work could I come for an appointment 45 min. later? The receptionist was smart and talked me into doing a manicure before my facial to fill that 45 min. gap. I was looking forward to my afternoon there as they have a beautiful shop and was ready to relax before the rush of Christmas. I arrived 10 min. prior to my appointment but they started my manicure 15 min. late. At that point, I knew they weren't going to be able to remove my gel polish and redo my nails in 30 min. I was right. It took her 45 min. to remove my old polish. Are you kidding me! The strip mall nail salons can have you in and out in that amount of time. I had to schedule another appointment for the next day to have my nails re-painted. During my polish removal, I was also told the new receptionist mistakenly booked my facial in the owners room and it was currently occupied. 45 min. after my facial was supposed to start (25 min. waiting once my polish was off) I was told a room was available. However, because she had a client after me, I was only going to be able to do a 30 min. facial so she wouldn't run late for them. Well, isn't that just great! The facial was okay but not the relaxing facial that I had scheduled. My nails from the appointment the next day, which they actually started on time, weren't even painted down to my cuticles. It looks like I already have a week’s worth of re-growth. How disappointing. Even worse, they charged me $15 the day before to remove my old polish, so now I have $40 in a crappy manicure. Maybe they could have offered a discount on a future 60 min facial or not charged to remove my polish? But, I left there feeling that I or my time wasn’t valuable as a new client. I won’t be returning to Dermistique.