Shopping for a Sundance Spa and the dealers in my area (southern Massachusetts ) did not have the model spa on display in any of their stores in MA. I discovered Great Bay Spa's with a Google search . They had great reviews so I gave them a call with the hope they may have the model spa I was interested in. I called them up and to my astonishment they had my spa! I drove almost 2 hours to visit them and was pleasantly greated by Tony Pescosolido. After explaining I was from MA and out of his service area Tony still spent over an hour and a half with me. He was very thorough going through many details with the spa I was interested in from its features, operation and maintenance. I learned more from Tony then I had from going to multiple dealers and Sundance website and literature. Tony is a tremendous resource of information having over 25 years of experience with spas. I highly recommend Great Bay Spa & Sauna to prospective spa buyers. Ask for Tony he will treat you right and help you make the right spa purchase. 5 *****

When you first enter the store you will notice employees that are ready to help you and that are very pleasant to deal with. Tony (manager) has a incredible knowledge base on hot tubs and he helped us pick out our hot tub seven years and if I ever have a question, I can call him and he or Jess will be there to answer me. I just had my hot tub serviced by Tim and he was incredible and Very Professional. He took the time to explain what was done and gave me many ideas on how to keep my hot tub working. This company is like a extended family to me as they all treat you with the best customer service! I'm a customer for life at Great Bay Spa and Sauna!

We purchased a Sundance Hot Tub from Great Bay several years ago. They made the process easy and educating us along the way for proper maintenance for the spa. We had an issue with the radio and after a call they were there to make it perfect once again. We have visited the store numerous times and the people working there are helpful and knowledgeable about the products and accessories for the tubs. Can't wait to buy my first sauna from Great Bay. You will not be disappointed if you choose Great Bay Sauna for your new hot tub. They do stand behind what they say. I absolutely recommend Great Bay. I can't imagine going any other place!

We have been customers for 16 years and are on our 2nd Sundance hot tub from Great Bay. We recently had a failure of our outdoor tub (in sub-zero February). Everyone was great. Jessica, in the office, gave us guidance in keeping the plumbing in the equipment bay from freezing. Today, the techs replaced the temp sensor (under the 5-year warranty) and gave us more practical suggestions for power failures and tub breakdowns for the future. And if you are in the showroom and need great recommendations for restaurants in Portsmouth, just ask Jessica. ;-)

I have an older Sundance Spa, which has required recent maintenance. Great Bay Spa & Sauna has provided professional and competent service technicians, who have fixed all of my tub's issues at a reasonable cost and in a timely manner. I am very satisfied with the services and products from this company.