Hello, I am a long standing client of Maria's. She is a fabulous aesthetician and an asset to your Salon. I have also referred many people to her as I am appreciative of her skill, warmth and professionalism. I was very uncomfortable with an experience that occured at your salon last evening. I am both a lover of dogs and of children. I have a 2 yr old and a 5 yr old. That being said I was not pleasantly surprised to enter your salon to the piercing shrieks of a 2 yr old child chasing a puppy. Her mother watched on with no awareness of the loud and unpleasant environment her child was creating. It felt like entering a zoo. There was no pleasant and calming environment. I would like to say that I could ignore it but that was not possible. There was no "indoor voice" being used or parental limits to this bad behaviour being set. I suffered through the shrieks as I waited for my appt. After several minutes of continuous shrieking I approached the staff at the desk and asked that they encourage the mother to quiet her child. Their response did not include any apology for my discomfort. I was told that the child was 2. I responded that I had a 2 yr old and this was not acceptable behaviour. They informed me that the mother and child would be leaving soon. So much for customer service. I would have cancelled my appt if not for my respect and admiration of Maria. Do not kid yourself into thinking that I was the only customer upset and bothered by this shrieking noise. No attempt to quiet or set limits on this behaviour were made at any point. Several more moments of shrieking behavior continued. The mother ended up alone near me and I requested that she quiet her child. She asked if I would like them to leave and yes, I did respond that it would be nice if she did. My expectation would be that your staff would have adressed this issue and be courteous to my request . Not impressed and quite frankly I would not refer any more friends to your salon.