Elements massage in smithtown does not care about customer satisfaction all they care about are their tips I tip based on my satisfaction for services rendered. Its a 50-50 crapshoot for a decent massage therapist that actually knows what they are doing. The owner should offer higher wages to his employees so that perhaps the pursuit of commission won't be what its all about. I feel that a gratuity is a tip given after the service is rendered VOLUNTARILY, and that amount is based on the quality of service. The very last massage I had there I told the therapist that I needed more pressure so she increased the pressure too hard. I told her it was too much, so she said I will have to go back to the lighter pressure (which was like a rubdown).She did not know how to adjust the pressure to my needs, she adjusted it to her own needs, and was actually sarcastic about it. Needless to say she did not get a tip from me because she did not do what I the customer needed her to, she did what she wanted. Do you know the next day they had the audacity to call my home and ask where I left the tip. They thought maybe it was lost in the sheets on the massage table. I told them to call off the search party there was no tip. I have subsequently found other massage therapists in the area that offer a far better service for less money.

Ryan DeMarco, the owner of Elements in Smithtown, stole $30 or 1/2 massage from me and kicked me off the monthly program. He makes up rules and says that I should know his rules. He was horribly rude and condescending to me. I am appalled at how he treats is customers.