I received a gift card for 75 dollars to massage envy as a present and decided to use it. I called and scheduled an appointments. They asked me over the phone if I had been to a massage envy before where I told them that I was given a groupon to one that I had redeemed. They told me that did not count as a visit so they would gladly give me the introductory rate of 50 dollars for a 1 hour massage. I scheduled it for a Friday at 4. Upon arrival they had me fill out a standard medical form. They walked me into the waiting room and the masseuse received me. The massage itself was great. Wonderful massage. The check out process was a different story. On check out they asked me how it was where i told them i was pleased with the massage. The checkout girl told me that they would have to charge me the non-member non-introductory rate as the groupon visit according to her interpretation was considered a visit. She tried to charge me 25 dollars more than I was told on the phone. I told her that I was told over the phone that it was the introductory rate of 50 and eventually made her honor the deal where she charged me the original 50 dollars. At this point I was a little irritated but at least was able to make her eventually do the right thing and honor the introductory charge. I proceeded to inquire about the member rates. She told me that since i visited that day that they would waive the enrollment fee of 50 dollars. I told her that I would be on vacation for the next 3 weeks and that I would like to think about it and possibly join on my return. She told me that if I did not sign up immediately that I would be charged an enrollment fee. Her tone and attitude despite her doing what she was taught to do made her seem like she did not care for my business and only wanted me to sign up right away. It was a high pressure sale which is standard in that industry however her attitude made it seem like my business was not appreciated and that I was simply a number. In the end my great massage was ruined by the checkout process due to her attitude. If they had friendlier more courteous staff at the front then this place would be an excellent massage venue. Until they change out the front counter staff or teach them manners this place is not worth going to.

I had been going to this location for awhile and had a really good therapist, Craig who just up and left, or was fired, who knows. Ever since then it was like pulling teeth to get an appointment!! I would get an appointment then would end up getting a call that the therapist had some kind of issue and my appointment had to be rescheduled. Once I had arrived for my appointment and they came and pulled me out of the waiting room and said my therapist suddenly had to leave, what the heck!?!?! This happened about 5 times before I finally got fed up and now I go to the Powell location which is REALLY nice! Much nicer than Westerville and I found a great therapist that I hope doesn't leave any time soon! Maybe Westerville is just going through a rough patch I don't know but I was tired of dealing with it.

Went to this clinic with a gift card, what an amazing experience! Loved every minute...the spa is gorgeous too...thank you!

Competent and warm staff. JR, the male masseuse has a great deep tissue technique.