My sisters and I were looking for a relaxing spa day so we decided to try out this spa to unwind after working hard all year and to escape the hustle bustle of the holidays. My sister's facial ended up being approx. 40 minutes, although we were told over the phone when we booked that facials were 75 minutes. She had asked during the service for the upgraded facial and was told it could not be done because the upgraded facial was only for 50 year olds and older. Nonetheless, when she checked out they were trying to charge her the upgraded price. The manager stated that the time for the facial was 75 minutes "give or take" and that the amount of time was designated for purposes of "blocking it off in their computer system". She further stated that "changing over the beds and use of spa facilities" was included in that time period. The manager did end up giving a discount after we questioned it a few times, but was reluctant at first. I have been to many spas and, typically, when a service is advertised for a certain period of time, the customer is paying for their service for the full amount of time advertised (with the additional use of spa facilities as part of the overall spa experience). My other sister received a pedicure accompanied by the noise of the vaccum which was being run in the same room while she was receiving her service. Upon checkout, my sister's debit card was charged for both services and neither the manager nor receptionist could promptly figure out how to refund the card (of which my sister had to wait several days for the refund). We left the spa feeling stressed out.

I have been to several spas throughout the country and this one has the worst customer service! My grandmother, mother and I waited for a pedicure once for 30 minutes. Okay once is excusable but this morning I called at 1040 to see if they had an opening for another pedicure and they told me that they would have to call me back because she didnt have time to look at the schedule when I was on the phone with her. If the services were not good I wouldn't be so upset! How can a place have good services and treat their customers so poorly? Get it together Jaida Spa!

A++ Spa for anyone looking to feel new and fresh!! Girls are super nice and make you feel right at home and you can't beat their rates... They really go that extra mile to get the job done right. I've had a facial, pedicure, hair cut, message, and sat in the hot steam room for a while to sooth the days stress away. I'de recommend this Spa to anyone (Male/Female) thats not only looking for service but also advice, I was comfortable asking them anything that could help me feel and look better! Thank you girls!! Best wishes.