Very disappointing. My "one hour" massage was 12 MINUTES SHORT of that. I find that to be an extreme discrepancy. Note that I arrived 20-30 minutes before my appointment time, so the fault is not mine. I voiced my concern upon checkout. Their compensation was to leave $5 on my one hour massage gift card. What am I supposed to do with that? I also contacted them through their website about my frustration AND answered a survey they emailed me post-visit in which I requested to be contacted. It's been two days since my website contact and over 24 hours since I filled out their survey. I have yet to hear back. Besides the massage being much shorter than it should be, the pressure was too light despite my request for more pressure three times. Also, my original appointment was cancelled on me the day it was supposed to take place, so I had to reschedule to a less convenient, delayed time. To be fair, the facilities are clean, and I like the washcloths for drying your hands in the bathroom. Their introductory (first time only) massage rate is low, but it's expensive after that if you don't become a member.

I love this place! Great atmosphere, helpful and comforting staff, variety of massage and staff to suit any needs. I'll definately return.

Absolutely wonderful experience! Very professional staff. Signed up for membership on the spot. Highly recommend!