HORRIBLE! Don't go here. My mother was visiting from out of state and transferred 2 massages to me, this transfer took place in person at the Allen store. I went ahead and booked a massage for later that day. When I came back for my massage, I was greeted by Shauna and had a massage by Sung. The massage was ok, but it was only 35 minutes long (an hour massage is supposed to be 50 minutes; love those math skills). I pointed this short massage out when I left and Shauna didn't seem very concerned. 2 weeks later, I schedule my second massage. I actually spoke to Shauna and reminded her of the time I was shorted on my previous massage and asked that it be made up on this massage (is that asking too much?). Shauna said she'd check with the manager and let me know when I showed up for my massage. The day before my massage I received a reminder phone call. Showed up for my massage. The wormy guy who said he was the manager said that they only allow 1 massage to be transferred every 6 months therefore they were not going to allow me to use my massage credit that day. I told him they had 5 (FIVE) opportunities to tell me of this "policy". Needless to say, I did not receive a massage and I will not ever set foot in this place ever again.

Was awesome must go ask for Kristen

I went to this location today and had a FANTASTIC experience! The front desk girls were very friendly and nice. I had Jodi as my therapist and she did a phenomenal job!! She did a deep tissue massage and really got in there and got the knots and stress out. I was so very relaxed I could barely move once she said it was over. I highly recommend this location and ask for Jodi, especially if you want a deeper massage.

The manager Scott was the most childish person I have ever come across. This location has made me regret ever trying Massage Envy. I would not ever recommond this location to anyone. I think they should be shut down or have new management put in place.