This spa though located in one of the best and elite locality of Calgary uptown, is the most inconvenient for parking and eventually I lost my appointment for that day . The story goes this way, I had my appointment at 2.00pm and was there by 1.30 pm. The spa only has parking for the customers in the back alley , may be just one or 2 . It so happened there was only one parking that day and one huge truck blocking almost 4 shops area , of the alley . I waited for the truck to clear but after 10 minutes my patience was diminishing. there was line up of 2 other cars , but I guess they were regular cars in that area and found some kind of detour or other parking spots. I stepped out and asked the owner of the spa to help me out with the parking as I was new and had my first ever appointment there . She said ask the driver to move , cos he was her neighbour and she probably knew that he will take long time . I was probably not so dumb to wait till her suggestion came along , which means I had already asked the driver and he said it would be 5 more minutes , it was already 1.50 by the time I talked with the spa owner and asked for any alternate parking . in the front of her store it seems at 3.00 pm they tow away the cars !! that's what she said ,She seemed very rude and NON CO-OPERATIVE DURING THE WHOLE SENARIO .She did not at all suggest any kind of alternate , EVEN PAID parking , rather she asked me at 2.00pm weather I will be able to come in for the massage or she can leave !!!!!!!!!!!!!!!! That was just an height of the customer service . I was in the middle of a parking mess ,I requested her , if she wait for next 10 minutes or request one of her neighbours to let me PARK in their alley , and I can PAY THEM , SO BY THAT WAY I can keep my appointment . I was rudely denied . That huge truck driver had disappeared by now and for some reason even till 2.15 he did not show up , I went to his so called shop from where I saw him coming out once , and they said the truck is broken and will need a mechanic !!!!!!!!! I went and parked in a spot far away on the road,which was paid and by the time I returned it was 2.30 pm and the LADY , i.e. owner of the spa had left !! I had paid for this appointment and now I am returning with NO massage , and paying for the parking !! ZERO CUSTOMER SERVICE , I will not at all recommend it to any one .