I booked a couple's massage a month in advance. Massage Envy offers first time clients "introductory offers", but the girls at the front counter insisted that I am "not allowed" to book a 2 hour introductory massage. I do not understand how you can offer an introductory offer but disallow clients to take advantage of your promoted offers. So we settled for a 1 1/2 hour with aroma therapies for the both of us. We were asked to arrive 10-15 minutes early, as we were new clients and had to fill out some forms, which is understandable, so we arrived early. When we arrived, the girl at the counter, her name was Maggie, dropped us in the "tranquility room" and forgot about us. She never came back to get our forms and no one ever checked on us even though multiple staff members walked by us. We sat and waited in that tranquility room for 25-30 minutes. Our massage was scheduled at 3:45 and we didn't get into the room until 4:10. And we only got into the room because the two masseuses ignored the girl at the desk and took us without us handing in our paperwork because we had already waited a ridiculously long time. The massage was great, the two masseuses were fantastic and extremely nice. They were not supposed to take us until the front desk checked our paperwork but they could see that I was getting furious with the lack of assistance. At the end of the massage I wasn't sure if the aroma therapies that I had booked were used so I inquired with the masseuses. They felt horrible, the girl at the front desk never added our aroma therapies! Even after she gave us her whole spiel about them and we spoke about it for a few minutes when I booked it! I know for a fact the girl that booked the appointment a month ago heard me and confirmed to me that there were two aroma therapies to go with the massages! When we checked out, another girl in the front, different than the one in the beginning, was just as rude. When the masseuses informed her that there were supposed to be aroma therapies but were never added, she didn't even bother acting as if it was an inconvenience for us. All in all, our masseuses were awesome, Burlington's Massage Envy's front desk staff, however, was terrible and rude. Update: I spoke to a manager, Robin, who was fantastic. She was very kind and seemed genuinely concerned for my lack of a relaxing experience.She seemed very upset to hear how her staff treated me. She informed me that I should have been booked for a 2 hour massage as I had originally asked, and did not know why her staff told me I was not allowed to. Of which, she said she would address. She also made note of my experience and was very thoughtful while discussing the problem with me. I thought she was very helpful, nice, and concerned and that she did very well with handling my situation.

I have been a member of the Burlington Massage Envy for over two years. It was definitely a good investment. The staff is professional and very, very good. Jessica, John, Taisha, and Ken offer different approaches to massage but each one gives you the massage you need on that particular visit. I have visited a number of spas where the massage is automatic and uniform. That is NOT what happens here. In fact, I added a membership for a family member because I wanted him to experience the benefits of massage. Wherever you live, it's worth the trip to come here.

Great service and staff is very professional!!