Top Shop Salon and Day Spa
Reviews
I have been a client at the Top Shop Salon for many years. The experience there is relaxed, professional, and friendly. Cheryl cuts my hair and always listens to what I'm asking for. She is very knowledgeable, but never pushy. Carol does facials and waxing. She is easy to talk to and has a very calming effect on her clients. Carol is also very knowledgeable in her field. Sandy greets you when you arrive and always makes you feel welcome. I would highly recommend the Top Shop Salon and Spa for a relaxing, satisfying experience.
Well I decided to find a new salon after going to the same salon for almost 10 years. I decided to change salons because I grew weary of the lack of respect some stylists have for their clients time. If I have an appt at say 1pm, I truly expect to be seated within a reasonable amount of time (no longer that 10 minutes). That was continually happening at the last salon, I would arrive at the scheduled time only to have to wait at least another 30 minutes, this would throw my entire day off and all of my appts. SO I drive by this salon Top Shop daily...and decided I would switch over to this place and give them a chance. I walked in and explained what I want, the receptionist booked me with someone named "Jen". She went over and asked Jen first if she would have me as a client, apparently she said yes to her (but never came over to say or introduce herself to me). Okay so now I am booked..guess what? I shop up on time for my brand new appt with my brand new stylist "Jen". Perhaps Jen did not realize I had an appt, I dont know...however sitting in Jen's stall was a woman with hair soaking wet and at least 4 feet in length and she was coming it and snipping little pieces of the hair. I said to self "uh ohhh" here we go again! She looked over at me but never came over to speak to me, they only thing said to me was "have a seat". I did not go there to sit and watch other people get their hair done as a spectator, I made an appt to get my own hair done. I don't know if these women rent their booths or are on the payroll...but they certainly have some serious first impression and customer service issues. I waited about 10 minutes and realized I was going to be a spectator for at least another 30 minutes so I said "screw it" and walked out with out saying a word. What the hell is wrong with people today? Where has common courtesy, politeness, and respect for a customer? I just don't get it...there are salons everywhere, the competition is fierce for new business....these people were totally inconsiderate and apparently did not care. So my search continues for a stylist who can manage her client base that is friendly and has a smile on her face. By the way that "Jen" woman, I never did get to speak to her, but she never once tried to even make any contact or reach out to her new client even in the smallest way...a smile. Too bad, she would have liked me alot
Had a great experience with Top Shop leading up to my wedding. Donna did my highlights about a month before, and helped me set up appts for hair and makeup for my wedding day. I had an updo done with Jen DePerrio, who was awesome! My hair was beautiful! And Carol did my makeup. I never wear makeup and didn't want it to look too heavy. She did an amazing job of making me look polished and pretty, and it felt very natural. I'll definitely be heading back to Top Shop again!
Love everyone at The Top Shop! Cheryl has been my stylist for over 10 years. I have had facials, waxing, manicures, pedicures, and lash extensions. All were terrific! Just recently had a Shiatsu Massage with Mary...what a treat! It was the most relaxing, energizing experience.
Love this place! Great stylists, my hair comes out perfect every time!