I have been going to Massage Envy for 2 years now, and have found it to always be a wonderful experience. I have had massages by a few different people there, but one of my favorites is Mia, she's especially good if you like a firm massage. I have had neck and back pains, and she always makes me feel so much better. Facials here are also excellent. It is not a plush, fancy place, (it is kept very clean) but bottom line is you do end up getting a really good massage at a reasonable price.

Massage and therapists are great, professional and courteous. The location is horrible; there isn't a serenity room, the parking is awful, it's nearly impossible to get a person on the phone (generally I leave a message and get a call back), and the waiting area is the main "lobby" that has full sun and chatty receptionists all day long! Although I continue to go back because of convenience and my obsession with my amazing massage therapist! :)

The massage therapists are very nice, and for the price, I think the massages do the trick. The desk people on the other hand are pretty rude and never answer a question directly - you have to ask it a hundred different ways to get a straight answer. And their policies are very rigid. You have to pay 50% of the service if you try to change your appointment for another day and without a 5 hour notice. I wanted to give a session to a friend and there's a $10 fee. I am cancelling my membership today. Elements Massage in Montclair is much better with fewer restrictions and no contracts. I have a feeling the staff at these "factories" are underpaid. I don't do business with businesses that underpay their staff and take advantage of customers.

I came into this place, nervous and not knowing what to expect. The staff is nice, but my massage was stellar. I didn't feel like I was rushed or on the clock at all. I am surprised considering I paid 2x this at Namaste in Ridgewood and was kind rushed, treated like a slab, & was treated as if I should be *so* lucky they made time for me. Nope. Massage Envy knows quality & they treat their clientele very well. I signed up as a member right away!

I can't speak for the entire facility, but Tricia gives the best prenatal massages I've had (out of five different people at five different facilities.) I definitely give her five stars.