What an awful experience. My husband was told a specific price when he purchased a gift card for my pre natal massage. When I called to book my appointment, I wanted to double check that the gift card would cover everything besides the tip. I was then told that it would be $40 more because I had been there before. When I explained to the girl on the phone that my husband would not have purchased it if he knew that it would end up costing me another $40 plus tip, I was reassured that they would honor the price. When I arrived the day of my massage, they refused to honor it. What a rip off and bad communication. Will never go back and will make sure that my friends and family who have the packages know about this for the future.

I love this place. From the minute you walk in the door it's relaxing. The Massage Therapists are excellent. I would highly recommend this place to anyone looking for an overall relaxing experience.

I have been a member for over a year I have NEVER cancelled any appointments, I had to once due to the fact I had to stay at work late. I spoke with a women named Alex and the way that she talked to me was not appropriate at all it was VERY unprofessional. I work in the customer care department and if I spoke to anyone the way I was spoken to I would no longer have a job. With that being said I asked if I would be charged with a fee for cancelling I was informed that it was possible but it would go under review by management. I called 2 days later and the women whom answered the phone informed me since it was my first time cancelling that I would not be charged one for this time. I was so happy to hear that. I call to make an appointment to use the package which was already paid for and then get informed that I no longer have one due to the fact I canceled. A $50.00 charge for canceling is unreasonable and being of the fact that I was told I did not have to pay one is a lie. I was lied to and spoken to in un appropriate manor and I will NEVER go back. I have informed my friends who go there as well. This company is a joke and the employees should learn how to speak with customer without attitude and like they actually mean something.

These folks are very professional. The facility is emaculate and perfectly designed for the services. each individual room is temperature controleed and the background music is perfect and the volume is adjuastible. The reservation front staff are very friendly and profficient. The service folks are excellent and courteous. keep comming back, recommending to others and buying gift certificates. Neve4r had a bad experience. Their foot care special is to die for it is that good! Need I say more give them a try.

I was traveling from out of town for a two day mini-family vacation. Earlier that morning I experienced a mild musculoskeletal pain attack but was hoping it would subside by the time I arrived in the Langhorne area. Traveling from Albany, NY proved to be too much for me though. The pain persisted and my movements were getting more and more restricted. I found Hand & Stone through a google search and called immediately. I was still about an hour to an hour and a half outside of town but they were extremely helpful and accommodating. I received an appointment at the time of my approximate arrival and was connected with the Massage Therapy Manager to better evaluate my current condition and match me with the appropriate therapist. When I arrived, the staff was (again) extremely welcoming and helpful. My massage therapist, Tracey, has a background in PT and simply put....she was amazing. She worked with me gently and calmly but with enough pressure to relieve the tension necessary to allow me to have increased movement and reduced pain. Visiting Hand & Stone was the best thing I could've done. By the time I left, I was glowing. I felt like myself again. This experience allowed me to enjoy two days of fun & rides at Sesame Place with my family. Memories I will cherish forever and wouldn't have had otherwise. I only wish there was a Hand & Stone near me - I would definitely join. The membership rates are great and if the staff at all Hand & Stones are anything like those at the Langhorne site then Albany NY would be lucky to have one!!!