I have always had an excellent experience here. The staff is friendly and professional. Holly is the best. I love the atmosphere. It is very calming and relaxing. The music in the nail/pedicure area could be a little more exciting.

WORST SPA EXPERIENCE EVER. I was barely greeted when I showed up for my appointment and found my own way to the waiting rooms before my appointment where I made my own tea. My facial was seriously awful. No other word to describe. The 'aesthetician' (if she was formally trained I'm shocked) basically used a clarisonic on my skin for 5 mins then put a mask on me. No steaming, no massage, no extractions, no expertise. I could of done it for a LOT less at home. The worst part was the massage...how can I even say that about a massage? Because I would rather have bees sting me and at least feel it then have a massage where the person BARELY even touches you and there is NO pressure. I asked her to go deeper and I seriously think a kitten with broken paws would have done more. I hated my day at the West End...and it was very expensive. Not returning.

Not sure what the others are talking about. First of all, it takes a miracle (read: mind-blowing experience) for me to rate anything a 5. My wife and I had a couple massage this morning, and it was awesome from start to finish. Absolutely no complaints whatsoever. Clearly these other folks have unrealistic expectations.

I recently set up a surprise birthday party for my wife. To give me time to set up the decorations, etc, I wanted to arrange a girl's day at a local spa for her and a good friend. Word of mouth from my friends was that the Spa at West End was a great choice but wanted to ensure the problems discussed in prior reviews had been resolved before I made a decision. I called, set an appointment, walked through to get a feel for the Spa. I was impressed with facilities and the people and made the reservations. I am pleased to report to any interested parties that the day went off very well. The ladies at West End did a magnificent job making the most important person in my life very happy last Saturday. From the massages to the makeup, hair styling, pedicures, etc.- I understand the day was wonderful! My wife and her friend arrived at the surprise party refreshed and looking beautiful. Thank you to the ladies at the Spa at West End. JOB WELL DONE!

Do not go to the Spa at the West End. Seriously. I was a very loyal Spa at the West End client for years and referred many friends to go to them -- until last month. I would go every month for a massage with Roberta and I have spent a lot of money there. This last time, I received a call that Roberta was no longer at the Spa and to ask if I'd like to see a different massage therapist for my hour massage ($85). I agreed to do so and was extremely disappointed. My appointment time was at Noon - I arrived a few minutes early and changed into a robe. By the time I was taken up to the room, it was around 12:15 p.m. The air conditioning was out in half the building so I had to be in a very small 'facial' room where the therapist could not move around much. The massage was fine -- not great like I would expect from the Spa at the West End. The real problem is that when the therapist was finished and left the room, I checked the time and it was only 12:50 p.m. My hour massage only lasted 35 minutes! That's absolutely a scam -- When I payed, I told the clerk the issue and she said that the owner would give me a call. She never did. I will not be back and I will be certain to tell my friends not to go back. Terrible service recovery.