Massage Envy
Reviews
Havent even been to there yet and already hate the place. They called me 3 times to change my appointment and finally I just said "forget it and cancel it". No customer service what so ever.
Used to work here. The clinic does not adhere to good sanitation practices and that's all there is to it. The break room where employees fill up lotion bottles, heat up towels, etc. (things that all make contact with the client) was never clean, countertops always covered in old lotion and water from the sink. Also the manager bought a washing machine to save money on sending the laundry out for proper washing. So, the face-covers that you put your faces on were washed in lukewarm water with store-bought detergent (no bleach). ENJOY!
Massages are ok but try to cancel the contract and their procedures are terrible. One must go there in person to cancel, so my pregnant wife had to drive there and explain how she no longer wishes to get massages while she is pregnant and we are moving so please cancel. Their response was to ask for our new address....and the tone and insistance was ridiculous. Well lady we don't have a new address yet...work is moving me and will get me a home soon....and frankly what difference does it make....so get of our back. Next we get the excuse that the manager is not around so they can't cancel....who cares!!! My wife signed the required document and explained that she showed up as requested and cancelled so there should not be a charge for the following month. What do I see today on my credit card?? A charge from them of course. Perhaps if they treated their clients better we would have considered rejoining if we return to this area...but not now.
Had a great experience with a particular person there. I will keep going back.
There are never any available appointments, when they did finally have an opening the girl took forever to "find my name" then told me the time that was available had been booked while she was searching for my name...then she offered to schedule for another day....