I thought this might be a nicer closer alternative to Harbin hot springs. But I was wrong. the cost just to dip into the pool is very high and the hours are very short. the days are also limited. the pools are nice but the water doesn't feel particularly special. Harbin has 5 pools with more distinct mineral characteristics. Sierra hot springs which is Harbins sister property is farther away but so much more quiet and relaxing then the other ones. it's a very high pressure sales driven environment at Calistoga. it is completely impossible to detach yourself from knowing all that when you're trying to soak amongst other commercial pool users who seemingly don't mind paying for all these add-ons that don't even seem necessary to relax. a horrible commercial environment that sadly looks nice.

Pools are nice but their staff could use some training in customer service. They are always rude, I say always because we come there often and the treatment we observe towards customers is unexceptble.

Poor service. Had to give a hefty deposit for towels, even though we were staying there. No movement on late check out (set at 11am) lobby closed until 8:30. Considering the money they charge (5star) its only worth a (2 star).

I enjoyed the spa treatments (mud bath, mineral bath, massage) here and their staff is friendly and efficient. The rooms are clean but basic.

The worst place ever!!!. Poor customer service. Traveled for 120 miles to relax but in return was really disappointed and my day was ruined because of that shitty place. Would not recommend to any one to come here.