The absolute worst salon experience I have ever had, and abysmal customer service. In trying to get the Celtic Red color promoted all over Aveda Salon's walls, I left with black hair with a few orange streaks and splotchy brown. The stylist had me brush my own hair out after the wash, left my hair thick with leftover color after drying, then told me that leaving the color on my hair wouldn't hurt it. I insisted that she wash it out again, and then had to insist that she use shampoo. For a second time, I had to towel dry it myself and brush my own hair out. The stylist also completely ruined my clothes with hair color. I explained my dissatisfaction to the stylist, Deanna, whose reply was a shrug and "don't forget your phone charger".. I then told the receptionist at the front desk, who phoned the manager, "Jen". Jen refused to speak with me and had the receptionist tell me to photograph my hair and send an email. I took the time to photograph my hair from every angle (while still there in the salon) as well as my ruined clothes, and emailed them to Jen along with a request for a phone call. She has not responded to my call in 3 days. Since I cannot get a courtesy call from the salon, I am responding here, and everywhere else I can share a review, in an effort to save other potential customers the frustration.

Jennifer styled my hair last minute for my wedding recently and did an amazing job, with no trial runs or anything. My hair was perfect and exactly what I wanted (and stayed pretty during a windy beach ceremony). Joey did a wonderful job on my manicure and pedicure and was very sweet. Would recommend this place to anyone! Everyone was so nice and accommodating to me on my special day! (Especially since it was last minute!!)

I had both my hair and makeup done for my wedding at the spa. I completed a trial run for both several weeks before, and the day of the stylist recreated the look exactly. Everyone was on time, and added zero stress to my day, I was very happy I chose to use them and would recommended them to any bride!

Love this spa!! Will keep coming back as long as I can because it is such an amazing experience.

Very calm and relaxing environment. Melissa is an excellent hair dresser. I was extremely happy with the color and cut. Will definitely not go anywhere else!!