I called in to make a hair appointment because it is near my house. The place has a flashy exterior and a nice website....but I'm always turned off when I call a business, leave a message and no one returns the call. I left a detailed message one Saturday requesting for someone to call me back so that I could schedule a cut and style...and even to pay that pretty penny. No one ever called me back, and to me that is just a red flag, and frankly a bit snooty. No one is there checking their messages, so why do they bother having voice mail? Personally this is my standard for any business; apparently they aren't concerned with building clientele. Now, I would like to get a massage, and I will not call for that either, especially after reading the other reviews here. I'm new in town, so thanks everyone who posted honestly about your experience,so I can steer clear of this flimsy spa!!

I had a less than anticipated experience with a Paradiso pedicure, but received a call from a manager offering to fix it. I didn't want another pedicure, but she offered a European Facial to "over" compensate me for my experience. The facial was 5 star.! Antoinette did an excellent job. If you want to be pampered beyond belief, take the time to experience a facial at La Bella Salon. I don't think I would go back for a nail service, but I will definitely go back for a facial. TOP NOTCH!!!

I had an unpleasant experience here. First of all, it is nearly impossible to get a pedicure appointment. I live less than 5 mins away so I figured this would be my go to place for summer pedicures. I tried to make an appointment and they are pretty much booked every Sat. morning for the next 5 months. Maybe they should hire more staff. I finally got an appointment for a pedicure and I arrived about 10 mins early. I gathered that the receptionist must have been late to work because it appeared the manager was checking people in. I checked in with the manager and she told me to have a seat. Eventually the receptionist arrived to work but the manager did not fill him in on who was waiting. I ended up sitting there for about 25 mins. I finally went up and asked the receptionist what was going on and why I had been waiting for so long. He did not apologize for forgetting me. He was rude and acted like it was no big deal. I will probably go back, but only because it is close to my house but I think management needs to provide more training on how the staff should provide better customer service. When you are paying $50+ for a pedicure you expect to be treated well. Actually even if the price was less I would expect better customer service.

I have been to Crissy B for YEARS now to get my hair done- cut, highlights, color, feathers, everything. And I followed her a few places she has moved to, she has even cut my hair at my house! I absolutely adore her and I would never stray- she has been amazing and never fails to please me. I called to make an appointment with her at La Bella, she has been there for awhile now, and they told me she was on a leave of absence? They offered to book me with someone else, but I said I would call back. So GET THIS? I was on my way to meet my husband for lunch in Rio Rancho at Intel and I saw her name on a Billboard on 528 for ANOTHER salon! Frankly, I feel LIED to by La Bella, and I am offended that they would try to push me off on another stylist! I will no longer bring my business there based on integrity alone.

I received a gift card for my birthday. The first time I went I think William cut my hair, and he gave me a nice haircut. The second time, I wanted to have my haircut by the owner, Dawn Davide. I went in and asked when she would be available and they told me she had an opening for the next weekend. When I went in the next weekend they told me that I had scheduled it with someone I had never heard of. I told them that was a mistake and asked when Dawn's next opening was and they told me to come in the following weekend. I came in the next weekend and they told me that Dawn canceled all of her appointments that day because she was throwing a Valentines Day Party for her staff. I never received a cancellation call. They told me that they had some great hairstylist working and that they could squeeze me in. I finally got sick of trying to schedule an appointment with Dawn and had my haircut by Bobby, who did an ok job. I don't understand why they would think that I would want to be "squeezed" in. That defeats the whole point of making an appointment! If I wanted to be squeezed in I would have gone to Great Clips for a fraction of the price. I don't appreciate Dawn canceling her appointments just because she was partying either! I'm just glad I used up my gift card. I made two wasted trips down there. I would never consider going back. Apparently they don't value their costumers time.