Laspina Salon & Spa
Reviews
Jo, the owner, has cut my hair for over 20 years. I have always been pleased and he is very willing to give me something wash-and-wear that doesn't need blow-drying or any fussing. He came in very early on a Saturday AM to do my hair for my daughter's wedding and it was gorgeous!
I've used LaSpina Salon and Spa for haircuts for a few years. They always do a fantastic job. I am always treated nicely and my cut always looks fantastic. They also have gift cards for hair or spa treatments. Everyone I give the gift card to is always excited to use them!
I have a Groupon for a 30 minute facial, 30 minute massage and a manicure at La Spina, that expires on 3/20/13. I tried to schedule the appointment MULTIPLE times, but each time I called, I got the answering machine. I left messages, but my call was not returned for a week. On March 12th, when they FINALLY called me back, I was told that they had no available appointments between the 12th and the 20th and they would not honor my Groupon beyond that. When I asked to speak to a manager about my situation and my numerous attempts to schedule the appointment, etc., he rudely told the receptionist he was too busy to speak with me and that I could either use my Groupon as a gift certificate or call Groupon and try to get my money back. What terrible customer service! Not only did they fail to answer numerus calls during their normal business hours, they also failed to return my calls in a timely manner, preventing me from getting an appointment. And THEN, they refused to work with me, considering their tremendous lack of customer service. If that is how they treat a potential customer over the phone, I will never set foot in their salon, to see how they would treat one in person. SHAMEFUL.
I visited more than 5 different places to do hair and makeup for me and my bridal party, LaSpina was the last one I went to. The minimum I found for my bridal hair was $120 and at LaSpina they charged me less than $100 (my hair is long and I did half updo). I had done trials at other salons and LaSpina were the only one who actually did exactly what I asked for. Mandi did my hair and Nanci did my makeup. Both my hair and makeup turned out beautiful, it was exactly what I wanted and both lasted the whole night! My wedding party had their hair and makeup done by: Doug, Joanne, Mandi, and Nanci and everyone in my party was extremely happy with the service. I recommend this salon for weddings without hesitation; the price is very fair, the service is exceptional, and they do what you ask!
Been a customer for over 7yrs. They are the best! Nancy is fantastic!!