I love going to Solace Day Spa. I can relax and feel pampered. I'm always happy when I get a gift card for Solace.

I am disappointed ... actually upset with the service I received today (May 15, 2014). For years, I have visited this spa and purchased their Dermalogic products. Today, I went for a 30min. European facial which was supposed to cost $60. At the check out, the cashier charged me $110. I questioned it, and she told me that Mani (the cosmetologist) had provided me additional services. I did not want to make a scene, but paid what was charged. However, I plan to take this matter further. I want women to be aware that the cosmetologist is tricking customer by either pushing you a service that you did not request, or charging a higher price at the end. This is more than just overselling, this is cheating on the customers who get the bill at the end. Mani (the cosmetologist from Centerville), after cleansing and putting the mask on my face, left the room without saying anything for about 20 minutes. For a moment, I though she forgot about me and went home. When she finally came back, she explained that she left me so the effect of the mask would be better. I bought the explanation, until I got the cashier and saw my bill. She left in the room for additional time to let others think that I was having other type of service. Its ok. I hope they enjoyed the additional cash they collected because it's going to be the last one they will get from me. Be aware women!

I thought I'd support neighborhood business and scheduled an appointment for a haircut. I was told all stylist had a least 10 years of experience. When I arrived I explained to my stylist that I wanted just a trim to clean up the cut I already had. I said I wanted to the same style I currently had because I liked it a lot. I couldn't tell if the stylist understood what I was telling her English was hard to understand. So, I showed her a picture of the cut I had in mind and explained again that I just wanted a trim. When she finished my hair was a lot shorter than expected and it was a bob! Not similar at all to my regular style. Then after my hair was dry she started to cut off more and when I asked her what she was doing she said it was crooked so she had to fix it and then she starting to "thin" my hair. I made her stop. I was a very poor experience and for $50. I can go to Sugar House in Old Town and get the results I want. I will never go back!

My massage experience was awesome. Don is amazing and makes you very comfortable. I get a massage often and this place is one of the best. I love the clean restroom, sauna, shower, lockers, robes, etc. It is a very classy establishment. I wish I had more money, I would get a massage by Don every day!

The young Receptionist is horrible at her job & has no idea how to do her job. My acrylic nails broke the next day they were so thin and poorly done. On top of that the paint (which should be the easiest part) was so un even and poorly done as well.