I had a gift certificate and I used it on a haircut, style and highlights.... My hair looks beautiful!!! Megan Kemp did an amazing job. The salon is kept very clean and the staff are friendly and polite. I was impressed with my visit and I will return and recommend!

I just had a massage by Deb and it was one of the best I've ever had! She was so sweet and personable which made it easy to relax. She definitely gained another loyal customer!

I called the spa Friday morning for a haircut on Saturday and had no problems getting in. Receptionist explained the tiered stylist system where more experienced cost more money. I asked for a Level 3 or 4 ( out of 6) & was booked with Leah. She gave me a fantastic bob after cutting off about a foot of hair. Great stylist who didn't push products but gave a great haircut!

I have been to Changes City Spa for Manicure and Pedicure. I found the staff to be welcoming, friendly, and professional. After trying other nail salons in the Norfolk area I am glad that I have finally found my go to place.

Having just moved to the area from the Midwest I was looking for a stylist who was comfortable with and knowledgeable about thick, curly hair. The receptionist (Will?) who answered the phone when I called was extremely friendly, knowledgeable, and understanding when he recommended a same-day evening appointment with Amy. I ended up going from upper back length to chin length: BIG CHOP! I trust Amy with my hair (a first for me since so many stylists do not know how to cut curls) and I will definitely be coming back!! The prices were fairly average for a good cut and style. Also had an eyebrow wax, done by Amy: quick and relatively painless. Highly recommend Amy and this salon, especially if you need someone to tame your unruly curls!