My Therapist was good and this isnt a reflection on her work, however DO NOT SIGN A MEMBERSHIP PACKAGE if you're not able to utilize a monthly massage. I signed up for it, after 5 months of not using it, I went in to cancel my membership, the lady at the desk advised me to suspend my account to try and use the months I had not used, I did just that. Since then, my card on file was invalid and I got a call to update it to start charging again. I told them I didn't see the purpose of spending $49/month on a service I wasn't using & to cancel my account. In doing so I was told I lose the $ I had already paid and not used AND they were going to send it to collections. She told me I couldn't cancel my account and when I told her to do so anyway she HUNG UP ON ME. I called back asking why she did so, she claimed we got disconnected (but I heard the desk phone crashing to the base) and that she was calling me back, very unprofessional. The moral of the story is DONT sign a membership with them if you're not prepared to use it monthly. I simply don't have the time to get one monthly and will be penalized for that.

I've been to many spas both here in the states and in the islands (Resort Spas on Guam and Hawaii) and, as a Day Spa, I would say Massage Envy - Northlake Branch does not disappoint. Facilities are very clean, Therapists do ask the specifics to ensure that their clients get the therapy they came for. The front desk personnel are very helpful and knowledgeable as to which Aroma Therapy goes best with their many selection of massages. Their signature Hot Stone Therapy is certainly "signature" as other Hot Stone Massages I've had in the past was not as good. My aesthetician explains each phase in my facial as she goes. I've recommended this place to my colleagues and was glad that I've recommended them. I'm also bringing my daughter back for the Prenatal Massage as soon as she's through her first trimester. I go about twice a month as part of the maintenance regimen for my high blood pressure, but most especially --- stress.

My rating is not a reflection on the Massage Therapist at this location, but a rating of the office managers and the company as a whole. I signed up for membership after my son purchased me a gift card for my birthday. My schedule didn't allow for me to visit at least once a month and when I reached the end of my 1 year contract I had a visit that I transferred to my husband. My husband decided to sign up for his own contract and provided his credit card information when he signed up. When his bank changed the card number this location decided they would revert back to charging my card without my permission/consent. A notice was never sent to my husband, instead they charged my FSA card for 6 months worth of visits all at once. REALLY PROFESSIONAL - NOT!!!!!!!!!!! I will tell any and everyone I know NOT to patron this business starting today.