Several times I have made an appointment in advance, on account of my very busy work scheduled, to have it cancelled and no available appointments left to reschedule. I just had a conversation with a very rude receptionist, Beatrice. When I explained to her my concerns of my appointments repeatedly being cancelled with no options to reschedule, her exact words were: "Life Happens." I don't think this is appropriate nor professional. I told her that I did not receive her message until Sunday and then the salon was closed all day Monday, so by they time I called to reschedule (still 9 days before the appointment), I was out of luck. She argued with me that she called me earlier and that "her note" said she called earlier. My phone has caller ID and a date stamp so one of us is wrong. Very, very rude.

Just had a wonderful and relaxing spa day. Wonderful service and such nice ladies. I had a massage, wax, hair, pedi and even lunch from the Inn brought over. Was a great experience, I'll be back for sure. :) Thanks for making my birthday spa day so special!!!

My experience at the spa was partially enjoyable. The atmosphere is inviting and relaxing. However, I also experienced a limited smile service minus my facialist/masseuse (she was a pleasure) on my spa package. The smiles only came at the end of my service when money was being received. I was interested in some facial products used in my facial, but no available product. The front desk took my information to call me when product ordered. With that being said, a month later still no communication pertaining to the status of my order. My interest in your spa is fading and I still have money left on my gift certificate. I can only provide myself this luxury 1-2 times a year, but still desire a business that appreciates my business and wants me as a customer. I would of appreciated some incentive for returning. For example, simply saying, "hope to see you again soon or can we make a future appointment" would of been appreciated. To end on a positive note, I think your salon has great potential in a good location, and a serene environment. Thank you for listening, CM

This was a great experience. I loved my massage, the facility and relaxing atmosphere. It is nice to have such a wonderful spa here in State College.