Do not come here for a massage if you have any back issues! While in Boston, I called for a massage, explained to the receptionist that I have inflammatory arthritis, and the receptionist recommended the Aroma Relax massage with Krista(en?). I was a bit surprised when someone else greeted me for my massage, and insisted that the massage had been booked with her all along. Before beginning our massage, I informed my masseuse about my inflammatory arthritis. My massage began face down, and while my masseuse indicated that she found many knots on my back, she massaged them very gingerly. When it was time to turn over onto my back, I could barely move, my lower back had frozen up. When I did manage to turn over, I informed my masseuse that my lower back was in pain and that I could not continue the message lying flat. She did not seem to know what to do and did not seek advice from any other staff, so I had to ask her for something to prop up my knees. I asked her to cut short the message of my front since my back was hurting, and when she left the room, I could barely roll myself off the massage table and was doubled over the table in pain, with my back frozen in place. unable to stand up straight. I had to cover my naked body with draping and open the door to call out for someone to come in and help me. (I really thought I was going to need an ambulance-this had never happened to me before) My masseuse was obviously completely out of her league and another masseuse came in, who somehow managed to get me back on the table and began incredibly painful contortions/adjustments and was able to relax the spasm on the left side of my back, then told my original masseuse to do the same on the right side and left the room. My masseuse's pressure was as light as a feather and doing absolutely nothing. When I told her this, she said she'd been giving massages all day and was tired, and that the other gal was much bigger and stronger than her, at which point I insisted that she get the other gal back in to finish the job. After about 1/2 hr of excruciatingly painful adjustments, I was at least able to stand up straight and walk, albeit in great pain. I was then left on my own to hobble to the locker room where I could barely dress myself, and when I exited the locker room, not a single staff member asked me if I was ok. When I went to check out the receptionist asked me if I had a pleasant visit and I said "no, I am in excruciating pain, and I need to the information for the nearest pharmacy for my physician to call in medication for me". At least he had the good sense not to charge me for my visit and looked up the pharmacy for me, but I was rather dumbfounded that not a single member of the staff came over to check on me. As a result of the excruciating pain I was left in, I had to cut my trip to Boston short and return to CT for steroid injections, oral steroids and pain medication. I had placed a call to the manager to discuss my disappointment with the spa's follow up, but have not heard back, hence I am posting this review.

Georgia is AMAZING! She is one of the best (if not THE best) estheticians I have ever seen throughout my spa experiences...and I have had many! Her technique is excellent and she provides just the right amount of information about the treatments she is providing. My experience with her was like a combination facial and massage...super relaxing and I left feeling younger and refreshed. My skin was immediately plumper and looked great for days. I cannot wait for the next time!

I search online a good spa to take my girlfriend for her birthday, so I decided Bella Sante Spa on Newbury st. was the right place because had all good reviews. Called in and gave my credit card over the phone. So thought my girlfriend would be really amazed and they would treat her like a queen. When she left she called me feeling bad to tell me that they were really bad. Never gave her a robe to change in to. the manicure and pedicure were terrible, the Chinese place she usually goes to 1000 times better and cheaper. she said the massage was Okay. I personally don't mind paying for something if I get for what I pay. but in this case was terrible because on top of my girlfriend being sad about it. They over charged me on the gratuity. Would never call them again. take this review in consideration and don't waste your time. Thanks, Igor R.

I have a membership at Exhale Spa, but go here from time to time for the wider range of services they offer. The locker rooms are luxurious, the staff is attentive and professional, and the snacks in the waiting room are a nice touch.

This place is quite a treat! They have a beautiful and nice-smelling lobby with fruit-infused water and a variety of healthy snacks. I got the manicure/pedicure and my friend had a massage and pedicure. The staff is very helpful and accommodating, and the service is very good. You definitely feel very relaxed and at ease throughout your time here. Though it is certainly not something I could afford to do on a regular basis, it is worth a trip for the pampered experience.