I really dont know where to start... I happily joined massage envy in Saugus, MA back in 2012, during that year I was only able to get a massage the 1st day. They were never able to find my account anyways A year later I went to a diff. location to cancel they said they did then I realized that my account was still being charged througout all of 2013! then I complaint to 3 different locations. I was told that I could not get a refound because they dont do refounds so they did finally cancel my membership and gave me 2 months to finish using my 11-12 massages that I had paid for!!! 12 massages to which I could only use 4 because I ran out of time and after those 2 months I was not able to use them again those are 8 massages they charged me for that I could not use.. services that I shouldnt have been charged in the begining because I had canceled my membership a year ago. I am losing $400 of services here because when thou it was not my fault that they hire incompetent people to work at their facilities I was still not able to get those services as gift cards to transfter to other ppeople or to use i a future.. the manager in Saugus, MA technically was forcing me to use couples massages or get 2 hrs massage and facil so I could use all of the 12 services I have paid for before I ran out of time. For personal reasons I couldnt use the massages during the 2 period time they gave me. I just dont think it is fair that I losing my money and I was not able to fully get the services I paid for even when It was not my fault but theirs what happened to my account.

The massage was fine. The front desk is horrible. Did I say horrible? Well, I was being nice. They literally incapable of making an appointment. When they do, they mess it up. I tried to call to correct there mistake when they sent me an automated message telling me of the incorrect time. Unfortunately, their front desk couldn't be bothered calling me back. I only left four messages telling them about their error and asking them to call me back. The following day they still failed to call me back. If I thought their front desk screwed up just this one time, it wouldn't be a big deal. But, sadly, it is the norm. When you are there in person, the people at the front desk are actually annoyed if you want to make an appointment.

Ok

I was surprised there was no relaxation room. The waiting area was in the lobby next to the front desk. The employees were engaged in loud personal conversation. I was offered a nice warm neck wrap that was very welcomed on my part. For massage I had Ping as my massage therapist - AMAZING!!!!!! I will be coming to Boston more often just to see her! Aside from all else she made the appointment! Loved her. If you like deep tissue she's your girl! I highly recommend her. Perfect start to my day! Thank you Ping & Massage Envy for always having great therapists.

Was never taken in for appointment, waited for over an hour... Does not have relaxation room... Not relaxing at all. No compensation for time... Overall terrible experience.