Not impressed. For $55 for a pedicure, I would have expected a much better experience than this. My daughter and I came here as it was close to Fanieul hall. The first thing in the 50 minute pedicure that they had me do was to soak.For ten minutes. ?? I feel bad saying this but I felt that the lady who was doing my feet was over-vigourously massaging them (hurridly) to get us out the door. Nothing relaxing at all about this experience. The paint job was mediocre at best and the nails were shaped all wrong. She literally cut my nail half way in, and left it like that. I am just waiting to stub my toe and have that break off. Plus , they only tip in cash ( would have been good to know when making the appointment ) and there are no ATMs that close by. For over $100 for two pedicures, I would never return here for this level of service. I have had $20 pedicures that were better than this.

Can't speak for others, but Harry is great and I have always left satisfied. Ask for him!

I have been going to Victoria (co owner) for years and she has always done a fantastic job with my hair! My hair is very long and it takes a lottt of work to color, cut etc. but every time I visit she has been patient and makes my visit a relaxing treat! My hair color is amazing, a lush burgundy with golden highlights (only victoria has been able to achieve this). The whole atmesphere of the salon is warm, welcoming and comforting! I strongly suggest this place for anyone looking for the perfect hair do and a caring crew!

Erma is fast and efficient for Brazilians, which is great! Have been Erma's regular customer for as long as she's been there. Customer Service and business policies, however, are atrocious. Booked "Buy With Me" services over a month in advance and clearly noted I was using vouchers. Was sent 2 confirmations that noted "Using Buy With Me", but they waited until after my 1st service was done and I started my 2nd service to say "I was 3 days outside the buy-with-me window and they wouldn't honor it". Talked to the owner, George, and he said it wasn't his fault that I booked it "at my convenience" or that the confirmations were sent since they are "system generated". He kept ALL of my buy-with-me money and charged me full price. I said I was a regular paying customer (every month), but could not come back given this attitude and he was fine with that. Real business savvy! Go for a good wax, but be wary if you have any sort of customer service issue at all - you will be stomped on & they will not care.

i got my hair done for the first time here and i was very pleased with the service i recieved, not only does my hair look better than ever during my service i recieved a complimentary hand massage and deliciouse aveda tea :) i also had a half hour massage and it was amazinggg...i will deff be returning again!